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- The process of perform quality assurance is concerned with ensuring that the project's process is indeed effective and is delivering what it is intended to.
- This process also looks for any scope for continuous process improvement by eliminating ineffective process steps or doing process improvement, as need be.
- Perform Quality Assurance is an executing process that uses data created during Plan Quality Management (metrics and desired specifications) and Control Quality (actual specifications) processes.
- QA activities fall under conformance category in CoQ.


- Quality Management Plan: How and when to perform QA activities. For instance, before a milestone or release of each deliverable.
- Process Improvement Plan: In what context or what intervals process improvement will be looked upon and how will it be effected.
- Quality Metrics: What will be measured?
- Quality Control Measurements: The actuals for the concerned metrics. While the QM Plan will state the permissible range for the metrics, the actuals from QC process must fall within the range in order to assure that the processes laid down are indeed effective and the future performance will meet the final requirements.
- Project Documents: Configuration Audits are important aspects of QA activities. The project documents’ integrity is checked as part of the audit process.

Tools & Techniques

- Quality Management and Control Tools:
> Affinity Diagrams: Grouping similar ideas.
> Process Decision Program Charts: What are the steps in achieving a goal and so, what steps could derail the goal achievement process.
> Interrelationship Digraphs: Used in case of intertwined logical relationships between used. Usually after drawing the affinity diagram, the interrelationships are drawn to understand what are the most common causes and related influence.
> Tree Diagrams: Used to draw hierarchy in case of RBS, OBS and WBS. Can be horizontal or vertical.
> Prioritization Matrices: Useful in prioritizing options based on a set of parameters. Based on the cumulated weightage, the options will be ranked.
> Activity Network Diagrams: Used to depict interrelationships in finding what all will be affected if something in the network goes wrong.
> Matrix Diagrams: Usually used to rate a set of parameters and do plotting later.
- Quality Audits: Idea of the quality audit is to check if the documented quality processes are being followed. To identify best practices. Shared other projects' best practices. Ensure that the project or the product will meet the set standards and do any corrective , preventive or defect repair identified as part of this process.
- Process Analysis: As part of the process improvement plan, check if the processes are still effective and suggest any changes to remove any ineffective steps.


- Change Requests: Since the idea of this process is o ensure that the project processes are being followed and the product will meet the customer requirements, there can be changes needed due to defects identified or process being ineffective.
- Project Documents Updates: As part of executing process, actuals might be updated in QA reports, training plans etc.
- Project Management Plan Updates: The fact that process improvement is integral to QA process, there can be changes relevant to process improvement going onto elements of PM Plan - QM Plan Updates, Scope, Schedule and Time Mgmt Plan Updates.
- Organizational Process Assets Updates: Lessons learnt or best practices documentation.

Match the Following

1. Perform Quality Assurance – a. Attributes
2. Control Quality – b. Quality Audit
3. Affinity Diagram – c. Goal and Steps
4. PDPC – d. Idea Grouping
5. Prioritization Matrices – e. Inspection
6. Quality Metrics – f. Alternatives Ranking

Match the Following (Answers)

1. Perform Quality Assurance – b. Quality Audit
2. Control Quality – e. Inspection
3. Affinity Diagram – d. Idea Grouping
4. PDPC – c. Goal and Steps
5. Prioritization Matrices – f. Alternatives Ranking
6. Quality Metrics – a. Attributes